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STANDARD TERMS AND CONDITIONS OF SALE

Terms and Conditions

1. Company Information 

Welcome to Artora. We specialize in the sale of high-quality metal posters, including custom designs.

2. Product Information

  • We offer metal posters, including AI-generated and original team-created designs.
  • Custom orders are accepted via WhatsApp or email.
  • Any inappropriate, offensive, or copyrighted designs for custom orders will not be accepted.
  • Customers are responsible for ensuring that their custom design submissions do not infringe upon any third-party rights. If a submitted design is found to be inappropriate or infringing, customers will be given a chance to correct it.

3. Order Processing and Delivery

  • All products are manufactured and delivered through our print-on-demand partner, Qikink.
  • The estimated delivery time is 5-7 business days. However, delays may occur due to unforeseen circumstances beyond our control.
  • We are not responsible for delivery delays or damages during transit. However, a refund may be processed upon clear and valid proof of damage.
  • Customers can contact us anytime if they are not satisfied with delivery timelines beyond the mentioned period.

4. Refund and Return Policy

  • Refunds are accepted within 5 days of delivery.
  • Refunds will be provided under the following conditions:
    • If the product is received in a damaged condition, the customer must provide a clear video proof of opening the package. Any damage caused by the customer will not be eligible for a refund.
    • If the customer is dissatisfied with the product, they can contact us via email or WhatsApp to initiate the return process. The product must be returned in unused condition. Return shipping costs are borne by the customer.
  • Upon receiving the returned product, we will either:
    • Process a refund to the customer’s bank account, or
    • Offer vouchers or discount coupons of the same amount for use in future purchases.
  • Replacements are not available due to cost implications.
  • Custom orders are non-refundable and non-returnable under any circumstances.

5. Custom Orders

  • No approval is required for custom orders intended for personal use.
  • Custom orders are non-refundable and non-returnable.

6. Intellectual Property

  • Some images are AI-generated and commercially usable, while others are original creations by our design team.
  • All designs are provided with the assurance of no copyright infringement.

7. Data Privacy

  • Customer data will not be shared by our company.
  • Our website is developed using Odoo. While we uphold strict privacy measures, we recommend reviewing Odoo's Privacy Policy to understand their data handling practices.

8. Limitation of Liability

  • We are not responsible for indirect or consequential damages related to product use, delivery delays, or third-party platform issues.
  • Force majeure events such as natural disasters or strikes that may impact service or delivery will not render us liable.

9. Governing Law

  • These terms and conditions are governed by the laws of India, Rajasthan, Jaipur.

By using our services, you agree to the terms mentioned above. For any queries, please contact us directly.